VIP Club Player Casino - プレイヤーは撤退を要求することはできません。

I received a $150 dollar no deposit bonus and after all the the playthrough which I believe was $3500 and the added stipulation that there must be more in the account balance that must cover the $100 dollar max payout plus repay the $150 free chip I requested a payout of $100 after verifying that playthrough had be achieved which I thought was odd because there is no way to look and see this, you have to rely on support for this very relevant information. This is listed and can be seen and checked easily anywhere else I've played. I contacted chat a handful of times after trying to request payout resulted in an error repeatedly that said Error 114 Entity is too big. I've emailed them twice but as of now have yet to receive a response and the last chat after stating to them that I had done all the steps requested like logging out then back in and clearing cache, cookies, temp files, and changing browsers as well as devices I was locked out of chat after stating I had done all of these things and was still receiving the same error. I'm sceptical at this point I will receive a payout and while chatting about this was being offered promotions to get me to deposit. I was unaware they were unlicensed until seeing this place but after a similar experience with Raging Bull, this casino which is licensed doesn't always mean they will honor a payout. $350.53 is account balance with $100 being the max cash out for $150 no deposit bonus. Game performance and the look of the casino as well as game choices were excellent and licensed or not I could see myself being a regular if payout, payout speed and playthrough details being addressed. The games didn't lag and the performance was exemplary minus the inability to effectively request payout. I spent two weeks trying to withdraw $100 from Raging Bull I won't do that this time

Dear Jerry,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Would you be so kind and post here a screenshot of the error message? 

Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes that is the case but even after doing everything they said I couldn't withdraw and they still have not responded to my 2 emails. I've sent them my wallet address it could be done on there end if they really desired that I get my payout.

Thank you very much Jerry for your reply and emails. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jerry,

I have reviewed your case and understand the situation. I will try to contact the casino to see if I can help.

We would like to invite VIP Club Player Casino to join the conversation and participate in the resolution of this complaint.

They are making it impossible they now will not accept a tax document from the US government and the hurdles will never end and I will never get paid so I just gonna go play at real casino and their revenue will shrinkk, complaint will Increase and they will cause their own demise. It seems ignorant to me to open this a few years ago with this intention thinking they would be successful. A reputation is an easy thing to lose but nearly impossible to repair. They need to be blacklisted

Hello Jerry,

I am sorry to hear you are having further problems.

I would ask for your continued patience at this time.

It is our normal procedure to give the casino 7 days to respond before attempting to contact them a final time.

If there is still no response, the complaint will be closed as 'unresolved' and have a negative effect on the casino's rating.

We would like to ask VIP Club Player Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Jerry,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam