White Lion Casino - プレイヤーは自分のアカウントを確認するのに苦労しています。

I made a win of 400 €, when withdrawing I was asked for different information such as bank statement, front-back photo of my card, identity card etc.

I sent everything, however, every time they found me an excuse, since 7 days have passed, it all seems like a scam.

thanks

Ho effettuato una vincita di 400€, nel prelevare mi sono state chieste diverse informazioni come estratto conto , foto fronte-retro della mia carta, carta d’identità ecc

ho inviato tutto però ogni volta mi trovavano una scusa, siccome sono passati 7 giorni mi sembra tutto una truffa.

grazie

Dear Rocco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that every casino is unique and proceeds verification and withdrawal process differently. It can take a few business days to collect and review your documents to fully verify your account. Have you provided all the required documents in a sufficient quality? If the casino keeps asking for the same documents over and over, the insufficient quality might be the reason.

Also, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively you can post it here. I will be waiting for your reply.

Best regards,

Kristina

Dear Rocco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.