Wild Card City Casino - カジノのウェブサイトはメンテナンス中です。

I have been with jokaroom VIP member for s very long time and spent a lot of money there, since the other day the site has been down and I can't get into the casino as it says casino in maintaince it has been nearly 2 days that it has been this way. I can't get in touch W it my host or support team to find out the problem. Out just seem that the casino just shut down without any notice or explanation which I'm very upset as I have funds still in my account and I have soon has invested a lot of time and money to build up my VIP Level status which now I'm left not knowing what is going on, if you can help me with this problem I would appreciate it very much.

Regards;

Kim

Dear Kim,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience, I tried to access the website and it is still in maintenance.

Would you be so kind as to clarify whether there are any funds being held by the casino? If yes, how much? You've set the dispute value to 0.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.