Wild Card City Casino - プレイヤーの撤退が遅れています。

I got got the coin grab things up and I was betting 50 dollars a push and I got two jackpots big jackpots up was worth 7500 got it twice and ended up getting 18000of it and it never went on to my balance and i also redraw some to get out in my bank and that was Tuesday and still not in my bank and

Dear Natalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that part of your winnings from two jackpots have never been credited to your balance? Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it along with your game history in Excel format to petronela.k@casino.guru.

Regarding your delayed withdrawal, could you please confirm that your account has been fully verified in the past? It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Natalie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.