Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello, I also have the problem that I don't get a notification at the casino when the money will be paid out, I've been waiting for a payout for 14 days. I am verified and when I write to support they give me an email address where nobody will reply to my message. I don't know anything like that from other casinos.

Guten Tag ich habe auch das Problem das ich bei dem Casino auch keine Benachrichtigung bekomme wann das Geld ausgezahlt wird ich warte jetzt schon seit 14 Tage auf eine Auszahlung. Ich bin Verifiziert und wenn ich dem Support schreibe geben sie mir eine Mail Adresse wo niemand auf meine Nachricht antworten sowas kenn ich von anderen Casinos nicht.

Dear Matthias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that you have accumulated your winnings using a No Deposit bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, thanks for the quick response

no, I paid 100 € and got a 200% bonus and reached the wager and continued playing and only then won the money. Yes, this is my first payout and I have been waiting for it for 14 days

Hallo danke für die schnelle Antwort

nein ich habe 100€ ein gezahlt und einen 200% Bonus bekommen und haben den Wager erreicht und weiter gespielt und dann erst das Geld gewonnen. Ja das ist meine erste Auszahlung und ich warte jetzt schon 14 Tage darauf

Thank you very much, Matthias, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Matthias,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

Thank you for your help now

Danke für ihre Mithilfe jetzt schon einmal

Hi please note payment has been sent

Dear Matthias,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Thanks for the quick answer and help. The first 1000 € are only 3 left on the account

Danke für die schnelle Antwort und Hilfe die ersten 1000€ sind auf dem Konto fehlen nur noch 3

In this case, we would appreciate it a lot if you could regularly keep us updated.

I will keep this complaint open. Please let us know as soon as you receive any other payment/s.

Hello the second payment is now also because two are still open

Guten Tag die zweite Zahlung ist jetzt auch da zwei sind noch offen

Thank you for the update, Matthias.

I am glad to hear the good news. Please keep us posted on any news regarding the remaining amount.

I hope to see your complaint resolved soon!

Good day

are now nothing more has happened with the payout

Gut Tag

bist jetzt hat sich noch nichts weiter getan mit der Auszahlung

Good day, Matthias,

I am sorry to hear about another delay in your withdrawals.

I will keep this complaint open. Please let us know as soon as you receive any other payment(s).

I hope to see your complaint resolved soon!

Good evening, I wanted to ask if Wild Pharaoh is also following this chat because I wanted to know why they are not making the payment any further

Guten Abend ich wollte mal fragen ob wild Pharao auch diesen Chat verfolgt weil ich wissen wollte warum diese die Auszahlung nicht weiter durch führen

Dear Wild Pharao Casino,

Could you please look at this issue again and share with us the information regarding the remaining withdrawal requests for which is the player still waiting?

Thank you very much in advance for your cooperation and for providing the information.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Good evening, if the casino doesn't answer, I won't get my money either?

Guten Abend wenn das Casino nicht Antwortet bekomm ich mein Geld auch nicht weiter?

Dear Matthias,

It is currently a holiday season, so it doesn't have to mean anything. It can also mean that payments will be sent, but have not yet been fully processed. Casino representatives mostly communicate with us, we already have one comment on the complaint above. Perhaps they just need more time. If they didn't want to pay you anything, they wouldn't have sent you 2 payments before.

Thank you for your understanding and patience.

Dear Matthias,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

Based on the information provided by the casino, the complaint was reopened and the status of the complaint was updated.

The player confirmed the successful resolution of the complaint via email.

Best regards,

Branislav, Casino.Guru