Wild Pharao Casino - プレイヤーの撤退が遅れています。

I've been waiting for my payout since January 9th, 2022, I have submitted all the necessary documents and the account is verified.

I get no response to my emails or questions.

What can I do ?

Sincerely

Sabrina P**

Ich warte seit 9.1.2022 auf meine Auszahlung , ich habe alle Notwendigen Unterlagen eingereicht und das Konto ist verifiziert.

Auf meine Emails und Nachfragen bekomme ich keine Antwort.

Was kann ich tun ?

Mit freundlichem Gruß

Sabrina P**

Dear Sabrina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise what is the status of your withdrawal, please? Is it marked as pending or processed?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Sabrina for your email. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello, Sabrina,

I am sorry about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment?

Thank you in advance for providing the information.

please note payment has been sent

Dear Sabrina,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Wow great, payment is ready.

Thank you very much dear guru team, you are great.

Let me know as soon as the amount has arrived.

Wow super, Auszahlung steht bereit.

Vielen Dank liebes Guru-Team, ihr seid Spitze.

Gebe Bescheid sobald der Betrag eingetroffen ist.

Interim report, 3 days have passed, nothing has arrived on my account yet, but I am confident that it will arrive next week. It usually takes 3-5 working days.

Kind regards, Sabrina

Zwischenbericht, 3 Tage vergangen, noch nichts auf meinem Konto eingegangen, aber bin guter Dinge das es nächste Woche eintrifft. Geht ja in der Regel 3 - 5 Werktage.

Liebe Grüße Sabrina

Dear Sabrina,

Thank you for the update.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Hello dear guru team,

The payment has arrived, thank you again 😊

Hallo liebes Guru-Team,

Die Zahlung ist eingetroffen, vielen Dank nochmal 😊

What great news! Thank you very much, Sabrina, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru