Wild Pharao Casino - プレイヤーの撤退が遅れています。

Wild Pharaoh won't pay me my money!

A payout was made on October 22nd.

The payout from October 19th Is still open.

Customer service repeatedly refers to the terms and conditions.

Account is fully verified and the later payment was made.

I have been waiting for a response to my email to paymants@wildpharao for days!

Please help.

Wild Pharao zahlt mir mein Geld nicht aus!

Eine Auszahlung vom 22.10 wurde durchgeführt.

Die Auszahlung vom 19.10. Ist immer noch offen.

Kundenservice verweist immer wieder auf die AGB's.

Konto ist voll verifiziert und die spätere Auszahlung erfolgte ja auch.

Auf eine Antwort auf meine Email an paymants@wildpharao warte ich auch seit Tagen!

Bitte um Hilfe.

Dear Sven,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, the successful KYC verification took place on October 16th, 21st.

A payout of 1000 € from 10/22 I've already been paid off.

Another payout of 1000 € from 19.10. but is still open.

Hallo, die erfolgreiche KYC Verifizierung erfolgte schon am 16.10.21.

Eine Auszahlung über 1000€ vom 22.10. wurde mir auch schon Ausgezahlt.

Eine andere Auszahlung über 1000€ vom 19.10. ist aber noch offen.

Thank you very much, Sven, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Casino made the withdrawal.

I received my money.

The case can be closed.

Casino hat die Auszahlung durchgeführt.

Ich habe mein Geld erhalten.

Der Fall kann geschlossen werden.

Dear Sven,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.