Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello. On April 25th I received confirmation of payment. It should be paid into my account in 3-4 business days. Today is 6/22 and I'm still waiting for my payout. According to the live agent I should be patient, it's probably because of the banks.

Hallo.Am 25.4 habe ich Bestätigung erhalten über Auszahlung. Es sollte in 3-bis4 Werk Tagen auf meinem Konto ausbezahlt. Heute ist 22.6 und ich warte immer noch auf meine Auszahlung. Laut Live Agent ich soll mich gedulden, das ist Bestimmt wegen Banken.

Dear veco1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Everything has been verified. This was the first payout at the casino. Got an email that my payout was checked and confirmed. Bonus sales service has been implemented.

Es wurde alles Verifiziert. Das war das erste Auszahlung bei dem Casino. Email bekommen das meine Auszahlung überprüft und bestätigt wurde. Bonus Umsatz bedienung wurde umgesetzt.

Thank you very much for your reply, veco1987. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear veco1987,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.