Wild Pharao Casino - プレイヤーの撤退は遅れています。

My withdrawals have been confirmed but no deposit has been received into my bank account to date. I don't get an answer by email and in the live chat it is claimed that the money can no longer be viewed in the account and transferred.

Meine Auszahlungen wurde bestätigt, aber bis heute keine Einzahlung auf mein Bankkonto erhalten. Per email erhalte ich keine Antwort und im Live Chat wird behauptet das Geld sei nicht mehr im Account einsehbar und überwiesen.

Dear knechtruppjetzt,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or these were your first withdrawal requests? Which payment method you have opted for?

Do I understand correctly that your funds have been transferred but never actually reached you? Have you received any transaction trucking number from the casino?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hi Petronela, it wasn't my first payout and so far I've always received my money. My account is fully verified. I did get the email I sent you in the attachment from the casino. I had paid by bank transfer to my bank account which is also verified there. According to the live support, the money is no longer visible. I also asked for a receipt via email, but I never got a reply.

Thanks for your help

Hallo Petronela, es war nicht meine erste Auszahlung und bisher hatte ich mein Geld immer erhalten. Mein Konto ist vollkommen verifiziert. Ich habe von dem Casino jeglich die Email bekommen, die ich Ihnen in der Anlage mit gesendet hatte. Ich hatte per Bank Überweisung ausgezahlt auf mein Bankkonto welches dort auch verifiziert ist. Laut dem Live-support ist das Geld nicht mehr einsehbar. Per email hatte ich auch nach einen Überweisungsbeleg angefordert, aber man hat mir nie geantwortet.

Danke für Ihre Hilfe

Dear knechtruppjetzt,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.