Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello.

I have had a pending withdrawal on 1000euro at WildPharao casino.

The chat keep saying they cant do anything about it.

This must be the absolutely worst casino ever.

How are they even allowed to have a licens?

Dear markusd88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with the complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

2022-03-30

Thank you for your reply, markusd88. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I am fully verified, have not made any withdrawals so far, this is the first

Jag är fullt verifierad, har inte gjort något uttag hittills, detta är första

Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

No raw money, status is processed on the withdrawal and it would take 2-3 days to get the money. Now it had been about 8 days

Nej raw money, status är processed på uttaget och det skulle ta 2-3 dagar att få pengarna. Nu var det gått typ 8 dagar

Thank you very much markusd88 for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello markusd88,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello markusd88,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that withdrawal 2022-03-30 was cancelled by player, and withdrawal 2022-04-06 was processed. As far as I can see for now you don't have pending payments in the system. Can you please confirm that you received all the withdrawals you have asked for.

Best regards,

WildPharao Support Team

What are you talking about?

I have not interrupted my withdrawal.

I have taken out 1000 euros which is processed but no money has come to my bank yet

Vad snackar du om?

Jag har inte avbrutit mitt uttag.

Jag har tagit ut 1000 euro som är processed men inga pengar kommit till min bank än

Dear markusd88,

We are very sorry for the delay in this cashout. I have already asked proof of payments from finance.

Best regards,

WildPharao Support Team

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.     

Additional comment from the Casino:

"Dear markusd88,

Please find attached proof of payments (in the next comment)

Best regards,

WildPharao Support Team"

Dear markusd88,

did you receive your winnings, please?

Dear markusd88,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I got it. I want you to delete those documents its private name and personal number

Dear markusd88,

we don't delete parts of complaints but I can assure you that your private information is visible only to you, Casino and us.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru