Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello I've been waiting 1 week now for my withdrawal to be processed. Can I still cancel it. You always hear it takes 3-5 days. But nothing happens after 5 days. You don't get any replies to emails either. I hope you can help me

Hallo ich warte jetzt schon 1 Woche auf die Bearbeitung meiner Auszahlung .Kann sie immer noch stornieren. Man bekommt immer zu hören es dauert 3-5 Tage .Aber nichts passiert nach 5 Tagen .Antworten auf Emails bekommt man auch nicht .Ich hoffe sie können mir helfen

Dear skoenneker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Ok thanks for the answer

Ok vielen Dank für die Antwort

Hello skoenneker,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

Thanks for the quick response. Glad to hear my withdrawal has now been processed. I'll send a screenshot of the transfer as soon as the money arrives. Kind regards, Sandra K***

Vielen Dank für die schnelle Antwort .Freut mich zu hören das meine Auszahlung jetzt bearbeitet wurde .Sobald das Geld da ist schicke ich ein Screenshot von der Überweisung. Mit freundlichen Grüßen Sandra K***

Hello everyone,

Thank you both for your cooperation.

skoenneker, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

thanks, I will do that

Danke das werde ich machen

Beautiful good day

Could I get a payment confirmation that the money was transferred from the casino

Schönen guten Tag

Könnte ich eine Zahlungsbestätigung bekommen .Das das Geld auch überwiesen wurde vom Casino

Good evening

The case can be closed . Just received the money . Thanks for the help .

Guten Abend

Der Fall kann geschlossen werden .Habe das Geld so eben erhalten .Vielen Dank für die Hilfe .

Awesome news, skoenneker. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.