Wild Pharao Casino - 決済が遅延しているとのクレームがあります。

Hello, I applied for a payout of 500 € on July 16th, the support has already forwarded it 6 times to the payout department I didn't get an answer by email 🙁

I would be very grateful if you could help me

*I had opened a case but made a typo, it's about 500€ not 50€ sorry

Hallo, Ich habe am 16. Juli eine Auszahlung von 500 € beantragt der Support hat es schon 6 mal weitergeleitet an die Abteilung Auszahlung Per E-Mail erhalte ich keine Antwort 🙁

ich wäre ihnen sehr dankbar wenn sie mir helfen können

*ich hatte einen Fall geöffnet hatte mich aber vertippt, es geht um 500€ nicht um 50€ sorry

Dear Lucas95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lucas95,

Did you received your withdrawal from casino?

No still not 🙁

Nein immer noch nicht 🙁

Thank you for your reply, Lucas95. Have you made any successful withdrawals before? Could you please advise if you have passed the verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello yes I am 100% verified and I have received payouts in the past. I've already written to the casino... With live support... But they just say every day that my request will be forwarded... But nothing happens. And I don't get an answer via email

Hallo ja ich bin zu 100% verifiziert und ich habe in der Vergangenheit auch schon Auszahlungen erhalten. Ich habe mit dem Casino schon geschrieben… Mit Live Support… Aber dort wird jeden Tag nur gesagt das meine Anfrage weitergeleitet wird… Aber es passiert nichts. Und per E-Mail erhalte ich keine Antwort

The live chat agent keeps saying he is forwarding my withdrawal request to the department and I should email me... I never get a response via email and the live chat agent has forwarded my request 6 times now but nothing happens

Der Live Chat-Mitarbeiter sagt immer: Er leitet meine Auszahlungsanfrage an die Abteilung weiter, und ich soll eine E-Mail schreiben… Per E-Mail erhalte ich nie eine Antwort, und der Live Chat Mitarbeiter hat meine Anfrage jetzt schon sechs mal weitergeleitet aber es passiert nichts

Dear Lucas95,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.