WildCoins Casino - プレイヤーの撤退は遅れています。

hi. Wildcoins casino is not releasing my 20000 in bitcoins that i have in my account. It said at their site fast withdrawal 12 hr to 24 hrs. I feel they are joking with me on my legitiment payout.

Dear sang,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

i requested it on 14th of feb.

Thank you for your reply, sang. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

hi. I used their fast verification process on their site and passed all. i never got successful withdrawals before. It was my 1st suppose to be $3000 in bitcoins cashout from my $20000 ballance of BTC.

i will send you guys my proofs to email kristina.s@casino.guru

thanks.

Thank you very much sang for your reply and email. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

okay. thank you

Hello sang,

I looked at your complaint and will do my best to help you. I would like to invite WildCoins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear sang,

Thank you for choosing WildCoins!

We are kindly asking you to accept our deepest apology for the delay with your withdrawal. 

The relevant department was checking your activity and unfortunately it took more time than expected.

Your request has been processed now.

You may create a new one, and it will be approved according to the limits.

In case you have any questions, feel free to contact us directly.

Best regards,

Thank You. I just check and the funds are in my bitcoin wallet.

Dear sang,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru