Wildz Casino - プレイヤーのアカウントはブロックされています。

Hi there, I deposited 10$ to Wildz using a vanilla visa gift card that I got for Christmas and while they took the money they immediately blocked me for a mis-matched name on the card. Name on the card is ‘gift recipient’ that didn’t work so I tried gift card and that’s when it got approved/I got blocked. I can log in but can’t play any slots just the same message to check my email.. I never got an email from them so I did email support and I’m waiting for a response. I was hoping maybe if I reach out here it could speed up things on their end as I’m sure it’s just a security thing and an easy enough fix. Thanks so much!

Dear Melissa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We had a similar case back in April this year and it got resolved quickly.

https://casino.guru/wildz-casino-player-s-account-has-been-blocked

Could you please advise if you still have the actual gift card? I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi! Wildz unlocked my account last night actually so this is definitely resolved!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Melissa, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wishing you a wonderful holiday season.

Best regards,

Petronela

Casino.Guru