Win Paradise Casino - プレイヤーの撤退が遅れています。

Hello,

I made a withdrawal on December 10, 2020 from the WinParadise casino for a value of 1030 euros. After several checks on their part, my withdrawal was validated on January 12, 2021. I received an email telling me that I had to receive my payment within 7 working days. Still not having received anything when the deadline was exceeded, I contacted them online and I was assured that I would receive my money quickly. It is January 29th and I still have no payments and my account on WinParadise has been deactivated without warning or explanation. My emails to the financial department went unanswered and I don't know how to recover my earnings.

thank you

Dear Laurine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Which payment method you have opted for? Could you please advise if you have received any payments in the past from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello and thank you for your response. I have never accepted any bonus from this casino and this is my first win so I have never withdrawn from them. I used a bank card for my deposits and requested the withdrawal by bank transfer. My documents were validated quickly but they required to make additional checks which presented no problem. The withdrawal was validated on January 12 (with confirmation by email). Thank you for your help.

Thank you very much, Laurine, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your help and kindness

We will now try to contact the casino and let them know about your issue.

Unfortunately, we haven't receive any answer from the casino. Could you please advise if your issue still persists? However, the casino has 7 more days to respond to us, otherwise the complaint will be unresolved.

Hello, I think that the steps were effective because I just received my money. Thanks for your help

Dear Laurine,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru