Winning.io Casino - 選手の退会が遅れました。

It's a shame that casinos always stall if you win more than you deposit.

My account was fully verified and then it took 5 chats and more documents to be uploaded. I had even set limits that you can't actually remove at short notice, but oddly enough the support was able to offer it to me this time...

I'm starting the topic here, so that if I wait forever again, this time it won't happen again.

Es ist schade, dass es bei Casinos, wenn man mehr gewonnen als eingezahlt hat immer hingehalten wird.

Mein Account wurde vollständig verifiziert und anschließend hat es wieder 5 chats gebraucht und immer wieder weitere Dokumente hochzuladen. Ich hatte sogar Limits gesetzt, die man ja eigentlich nicht kurzfristitg entfernen kann, doch komischerweise konnte es mir diesmal der Support anbieten...

Ich starte das Thema hier, damit falls wieder ein ewig langes hinhalten diesmal nicht wieder passieren wird.

Dear MetXuray,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear MetXuray,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Clarified - immediately after I mentioned - having started a Casino Guru thread.

thanks

Hat sich geklärt - unmittelbar kurz drauf nachdem ich erwähnt habe - ein Casino Guru Thread gestartet zu haben.

danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MetXuray, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru