Winorama Casino - プレイヤーの賞金は無効になりました。

I want to be immediately contacted, and I want you to give me back the money I won .. I will go on with a good complaint because in any system I don't want to call anyone to look for ... you are a thief I want my € 100 back in a week

Voglio essere immediatamente contattato , e voglio che mi ridate i mieri soldi che ho vinto.. andro Avanti con una bella denuncia dato che in qualsiasi sistema non mi va chiamare l cercare nessuno... siete dei ladri rivoglio i miei 100€ in settimana 

Dear Nicholas,

Thank you for submitting your complaint. I am sorry to hear about your troubles. Could you please answer a few questions, so that I can fully understand this issue? First, have you already verified your account in this casino? Have you ever made a successful withdrawal before? And could you please specify the bonus you mentioned in your complaint? Also, have you ever received an email stating the reason why the casino canceled your winnings? If yes, could you please forward it to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too. 

I know this seems like many questions, but we would like to fully understand your issue to be able to help you as well as we possibly can. Thank you in advance for your reply.

Best regards, 

Satrio

I didn't receive any emails, I simply did what was right to do .. when I registered I confirmed everything ..

Now check this and more than two weeks

A me non è arrivata nessuna email ho semplicemente fatto quello che era giusto fare.. quando mi sono iscritto ho confermato tutto.. 

Adesso spunta questo ed e più di due settimane 

Hi Nicholas,

Thank you for getting back to me. Could you please confirm if the casino verified your account? Also, could you confirm if you are playing and register from Italy? Many thanks

Everything is confirmed and I play from Italy ... what should I do?

Si è tutto confermato e gioco dall’Italia... cosa devo fare ?

Hi Nicholas,

Have you ever submitted documents such as photo, ID, to the casino for their verification process? Also, please send me evidence or proof if the casino verified your account, to my email (satrio.y@casino.guru)? Many thanks

Dear Nicholas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.