Zeus Bingo Casino - プレイヤーは賞金を引き出すのが困難です。

Waiting now 4 weeks for my 700 pound, I get no response via mail anymore, first they said I have to provide I'd proof of address and a pic of my bank card. Since them nothing. I make now claimant by court, I have all mails and screenshots.

Dear Walter,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal?

Could you please forward me any relevant communication (and those screenshots) between you and the casino to kristina.s@casino.guru? Or you can post it here, if you like.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for our reply.

Best regards,

Kristina

Dear Walter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.