ZigZag777 Casino - プレイヤーの撤退が遅れています。

verified for more than 3 months

payout since 18.2. pending

Winning was with real money bonus was non sticky I canceled the bonus and paid out real money and didn't violate any bonus conditions

live chat always says the same be patient blah blah I'm used to it from the casino or the casino group you only pay out when you open a case. the last time I had to wait 6 weeks for my win until you paid out

since then i haven't even started the live chat, the same thing always comes up and nothing happens

the only thing that helps is to open a case, which I do with this

verifiziert seit mehr als 3 monate

auszahlung seit 18.2. pending

gewinn war mit echtgeld bonus war non sticky ich habe den bonus storniert und echtgeld ausgezahlt und auch gegen keine bonusbedingung verstossen

livechat sagt immer dasselbe gedulden sie sich bla bla ich bin es gewohnt von dem casino bzw der casino gruppe sie zahlen erst aus wenn man einen fall eröffnet.beim letzten mal musste ich 6 wochen auf meinen gewinn warten bis sie auszahlten

seitdem schreibe ich den live chat gar nicht erst an es kommt immer dasselbe und passieren tut gar nix

das einzige was hilft ist einen fall zu eröffnen was ich hiermit mache

Dear fowi30,

Thank you very much for submitting your complaint. I’m sorry to hear about another delayed withdrawal. The last time you have submitted a complaint https://casino.guru/zigzag777-casino-player-s-withdrawal-has-been-delayed-1 regarding a similar issue, the payment took 3,5 weeks to reach your account.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. I will set the timer for additional 7 days and if there’s no development by next Monday, we will intervene.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear fowi30,

I sent your request to the finance department. We are sorry for the delay.

Best Regards,

ZigZag777.

Dear fowi30,

The first withdrawal request has been processed by the finance department.

Best regards,

ZigZag777.

I can confirm the first payment

die erste auszahlung kann ich bestätigen

Thank you very much, fowi30, for the update. Could you please advise how much was sent and how much is still pending?

500 paid out

500 outstanding

40 outstanding

500 ausgezahlt

500 ausstehend

40 ausstehend

I fully understand your frustration, fowi30. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear fowi30,

The next withdrawal request has been processed by the finance department.

Best Regards,

ZigZag777.

Thank you very much, ZigZag777 Casino, for the update.

everything was paid off thank you

alles wurde ausgezahlt danke

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, fowi30, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru