OneSlot Casino - プレイヤーの撤退が遅れています。

I won the amount on March 14, 2025 and I still haven't received my money. I have submitted all the requested documents.

Voitin summan 14.3.2025 enkä ole vieläkään saanut rahojani. Olen toimittanut kaikki pyydetyt dokumentit.

Dear A0404,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I won that with the welcome bonus. I have never withdrawn from Oneslot casino before. I attached a picture of the confirmation.

Voitin tuon welcome bonuksella. En ole aiemmin kotiuttanut oneslot kasinolta. Liitin kuvan vahvistuksesta.