Ybets Casino - プレイヤーの撤退が遅れています。

I've been waiting for my payout for over three weeks now. Initially, I was told it would take up to two weeks to verify my gaming session, but since there's no end in sight, I'll have to contact you.

Ich warte nun schon seit über 3 Wochen auf meine Auszahlung. Am Anfang wurde gesagt es dauert bis zu 2 Wochen meine Spielsitzung zu überprüfen, da aber kein Ende in Sicht ist muss ich mich nun bei euch melden.

Dear michizockt321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal process. To better assist you, could you please provide us with the following information?

• Could you please specify which games you played that are being verified by the casino?
• Have you made any successful withdrawals from this casino before?
• Could you kindly confirm if you passed the full KYC verification?

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Unfortunately, I don't know exactly which games, but I only played games in the regular casino area.

Yes, I have had several successful withdrawals.

The casino never asked me for KYC documents. Of course, I would send them immediately.

Best regards,

Michi

Liebe Veronika,

Ich weiß leider nicht genau welche Spiele, aber ich habe nur Spiele im normalen Casino Bereich gespielt.

Ja, ich hatte schon mehrere erfolgreiche Auszahlungen.

Das Casino hat mich nie nach KYC Dokumenten gefragt. Ich würde es natürlich sofort schicken.

Beste Grüße,

Michi