0x.bet Casino - プレイヤーの撤退が不当に遅れた。

For about 20 days now, I have been trying to make a withdrawal, but they won't allow me.

от около 20 дни искам да направя теглене,но не ми разрешават.

Dear Stefan1973,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1.I have not made withdrawals before

2. I have passed the checks and registrations they asked for

3. I have not accumulated profits through bonuses. I have not taken or received any bonuses

1.Не съм правил тегления преди това

2.Преминал съм проверки и регистрации които поискаха

3.Не съм трупал печалби чрез бонуси.Не съм взимал или получавал никакви бонуси

Thank you for your reply, Stefan1973. Do I understand correctly that you are unable to request a withdrawal? Or has your withdrawal been pending for too long?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes, you understood me correctly, I cannot request a withdrawal.

It won't let me withdraw funds.

I contacted the casino via e-mail, chat, chat by phone number on watsap.

The replies on watsap were that the problem is being fixed and it will be fixed soon.

Answers by email and chat were her for me, there is a personal manager who will contact me soon, to date no one has contacted me.

Да правилно сте ме разбрали не мога да поискам теглене.

Не ми разрешава да изтегля средства.

Свързвах се с казиното посредством мейл,чат,чат по телефонен номер на watsap.

Отговорите по watsap бяха че се работи проблема да бъде отстранен и ще е отсране скоро.

Отговориет по майл и чат бяха яе за мен има персонален менажер който скоро ще се свърже с мен до дне никой не се е свързал.

Thank you very much, Stefan1973, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Stefan1973, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite 0x.bet Casino representative to join this conversation. 

Dear 0x.bet Casino, could you please provide more information about this case? 

Looking forward to your reply.

hello. I want to withdraw my complaint everything is fine with the casino. a representative of 0xbet contacted me and my problem was solved. I made a withdrawal and the money was transferred to my account for which I thank them as well as you. please let me complain withdrawn

здравейте.желая да отегля жалбата си всичко с казиното е наред.представител на 0хбет се свърза с мен и проблема ми бе уреден.извърших теглене и ми бяха преведени парите в моята сметка за което им благодаря както и на вас.моля жалбата да ми бъде отеглена

Thank you, Stefan1973, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.