10bet Casino ZA - プレイヤーの撤退は拒否されました。

My account is successfully verified but i can't withdraw my winnings. They say that my request has been denied and that i should verify my account that is already verified.

Dear Lizanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10bet Casino ZA.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of the verification status of your account?
• Which documents have you already provided to the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Lizanie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.