11Jackpots Casino - プレイヤーの撤退が遅れています。

Been waiting nearly four months (10/24/2021) for a withdrawal from this website. Contacted them multiple times, and have emails of multiple chat transcripts of them telling me to 'wait a few days' or until a certain day of the week for it to arrive into my bank account, but it never does. Would really appreciate this being looked into considering how long I've been waiting. Thank you for your help!

Dear DFin24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina!

Thank you for your swift response. I have set an e-mail with some evidence providing that I have had multiple conversations with the website, each time telling me I will 'get the money by X / get the money soon'. I have also done what they have asked through verification terms and I have never had a withdrawal from here before, so my first withdrawal taking four months is extremely ridiculous.

Thank you for your help, look forward to hearing from you!

Daniel F***

Thank you very much DFin24 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello DFin24,

I looked at your complaint and will do my best to help you. I would like to invite 11Jackpots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 11Jackpots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.