123 Vegas Casino - 選手の退会が遅れました。

Hi I'm running into the same problem as "Mattpaken" I have been verified since 6/29/22 and My bitcoin address was accepted by kyc verification and they stated that it would be sent to the withdrawal department and would be processed in 3 to 5 days and yet nothing. I talk to there support team and I keep getting the run around saying just a few more days lol..will someone help me with the please .thank you

Dear livelifetotheend232,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Were your winnings accumulated purely from a No Deposit bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: I have erased your profile picture and would like to advise you not to upload any similar ones as it contained nudity. Thank you.

Hi,I'm sorry for taking so long to respond been busy lol.yes my payment is still pending and the withdrawal request was submitted 6/29/22 and was kyc verified 7/8/22 and my bitcoin address was approved 8/7/22 and they said they would send withdrawal request to the withdrawal department and yet nothing.the winnings are from a free chip.

Thank you very much, livelifetotheend232, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear livelifetotheend232,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a 123 Vegas Casino representative to join this conversation and participate in the resolution of this complaint.

Dear 123 Vegas Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Okay thank you and hopefully the respond

Well they just deposited into my bitcoin wallet about 10 min ago..thank you for helping me in this matter.

Dear livelifetotheend232,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan