13Bet Casino - プレイヤーの出金が遅れている。

The same horrible frustrating verification process as all online casinos. After finally getting email saying I've completed verification I log into the casino and asked Emily from support if I use my other card to deposit will it affect my current withdrawal, she said no they just wanted a picture from the back and front of the card added to the verification, they cancelled my withdrawal again because I deposited 150 with a new card and they say they have a 3 times wagering or a new card, and they are forcing me to deposit another $267 on the new card or they're not going to accept my withdrawal, I hate this casino they're disgusting,, I specifically asked them if it would affect the withdrawal it shouldn't because it has nothing to do with my withdrawal, late keep denying my withdrawal and now the same that $267 is part of my withdrawal no it's not ! It's been pending and denied for days and days, what pissed me off the most is I ASKED THEM before I used a new card

Stay away from them they are predatory, more than most of these online casinos .

The best is Neospin, fast as FK withdrawals, none of this lying deceptive 13 bet crap

Dear rikkaye1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rikkaye1,

Have you received your withdrawal from the casino yet?

Yes I have received it in full thankyou.

In the interests of moving on I will give U my feedback privately

Regards

Richard

Dear rikkaye1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru