14red Casino - プレイヤーの撤退リクエストは無視されました。

deposited 100$ wanted to withdraw it i couldn't do that tried contacting support about this problem but they ve been ignoring me for 2 weeks .

Dear j45617892,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please explain in more detail why you have not been able to withdraw your winnings?

Did you accumulate your winnings with or without an active bonus?

Did you meet the necessary wagering requirements before requesting a withdrawal?

Have you passed the full KYC verification?

Could you please send me a screenshot of the error you see when you try to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear j45617892,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.