1Bet Casino - プレイヤーの撤退がキャンセルされ続けています。

Hello, I wanted to report that on 1bet.com, after adhering to the terms and conditions to withdraw my winnings and providing the necessary documentation (including information that is not usually requested, such as IBAN, bank SWIFT code, and branch address), they keep canceling my withdrawal and sending emails like this:

After providing a bank statement and the requested data, they did not accept my withdrawal and I encounter an error when I try to log into the site.

salve volevo segnalare il fatto che su 1bet.com, dopo aver rispettato i termini e condizioni per poter prelevare le vincite e aver fornito la documentazione necessaria (tra cui anche informazioni solitamente non richieste come iban,codice swift della banca e via della filiale) continuano ad annullarmi il prelievo e mandare mail di questo tipo:

dopo aver fornito un estratto conto e i dati richiesti non mi accettano il prelievo e mi da errore quando voglio entrare nel sito

Dear gioele27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have provided all the required documents?
• How long have you been unable to access your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, yes I have provided the requested documents (account statement+bank details), and during the time the withdrawal is pending the site gives me an error when I enter my credentials and I have no possibility to access my account, I didn't play much on the site and mainly on sports bets to comply with the rollover t&c (which required you to play 5 times the deposited amount before being able to withdraw)

I await your reply, thanks

Ciao Kristina, sì ho fornito i documenti richiesti (estratto conto+dati della banca), e durante il tempo in cui il prelievo è in sospeso il sito mi da un errore quando inserisco le mie credenziali e non ho possibilità di accedere al mio account, non ho giocato molto sul sito e principalmente su scommesse sportive per rispettare t&c di rollover (il quale richiedeva di giocare 5 volte l’importo depositato prima di poter prelevare)

attendo risposta, grazie

Thank you for your reply, gioele27. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you mainly focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear gioele27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.