1Go Casino - プレイヤーの入金が遅れています。

Money did not arrive at the casino despite debiting from my account

It has been a day and no new information about my deposit this will probably take days

I advise you to think twice about whether you want to gamble money in this casino because there are difficulties with deposits and in the live chat only ready-made answers are given without addressing anyone individually

Geld ist nicht angekommen bei dem Casino trotz Abbuchung von meinen Konto

Es ist schon ein Tag her und keine neuen Infos über meine Einzahlung dies wird sich bestimmt auch noch tagelang hinziehen

Ich rate sich mehrmals zu überlegen ob man in diesem Casino Geld verspielt da es bei einzahlungen zu Schwierigkeiten kommt und im livechat werden nur vorgefertigte Antworten gegeben ohne individuell auf jemand einzugehen

Dear Cba32123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I have already contacted my payment provider and they say that the money has arrived at the provider as normal and that they are waiting for a response from 1go because they will not give me the money back in advance if the money has already been paid to the provider

Ich habe mich bereits an meinen zahlungsanbieter gewendet sie sagen das Geld ist ganz regulär bei dem Anbieter angekommen und das sie auf eine Reaktion seitens 1go warten da sie das Geld nicht im voraus mir zurückgeben wenn das Geld beim Anbieter bereits bezahlt wurde

Dear Cba32123,

You have to provide a payment confirmation from your provider to the casino as soon as possible so they can try to locate the lost transaction.

Once you do, it might take a month for the casino to locate the funds.

Please forward us the communication between you and the casino to nikolas.b@casino.guru when they reply to you after receiving the payment confirmation.

Regards,

Nick

Dear Cba32123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.