1Red Casino - 当該プレイヤーは出金が遅れていると考えています。

I have requested 3 withdrawals totalling £4100 which is maximum daily limit allowed.

I have not played with any bonuses or free spins. I have had successfully withdrawn from 1red casino a few times and had no issues . Usually paid within 24 to 48 hours. This time the withdrawals are still pending. Just keep getting told not to worry .

I don't understand why the withdrawals are being delayed.

Dear Gazzawhite123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick

Thanks for response. I will keep you informed on the withdrawal.

Can I please ask why the safety index for this casino dropped dramatically overnight ?

Hello Gazzawhite123,

The safety index dropped because of a different complaint which was unresolved by the casino.

However, it was not related to withdrawal so I would advise to just wait for now as recommended above.

Regards,

Nick

Hi Nick received payment for the 3 withdrawals.

Got another 2 pending now. Hopefully these will get accepted.

Can I keep the complaint open until further payments have been received.

Hi 1 more payment has been received and another accepted . Should receive that after bank holiday. AS I have reached max weekly payout. Can't do any more withdrawals until end of next week.

Looks like all is good now at 1red.

Dear Gazzawhite123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.