1win Casino - プレイヤーのアカウントがブロックされました。

Hello team casino guro . I respect you plese remove your site to 1win because my account was block any reson many time request to but don't refund my money and unblock fully fraud site and scam to this mony plese unblock my account I am withdraw my money

Dear mandalchiranjit114,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Please forward me the email you received from the casino after your account was blocked at veronika.l@casino.guru.

Do I understand correctly that your account has been blocked due to unsuccessful verification? Which documents did you provide and when exactly did you send the last one to the casino? Have any of your documents been approved? Which of your documents were rejected?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Ok mam I am send all asking document

Adhar card 2side photo

Selfi with documents

But why are block me I don't know this 1win site are full scam player i am seeing all players problem your site .. scamer mam I am chek email received many days ago spam to auto delete this fraudulent

Please forward me the documents you sent to the casino. Also, please send me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru. Thank you for your cooperation.

Cashino mail was delet in spam I not have this I will eamil but not response

Do I understand correctly that you deleted the email you received from the casino after your account was blocked?

Nevertheless, you can still forward me the documents you sent to the casino for verification. I have not received anything from you yet (veronika.l@casino.guru). Thank you for your cooperation.

Dear mandalchiranjit114,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.