1xBet Casino - プレイヤーの撤退が遅れています。

Up until now, both bank transfers and e-wallet withdrawals were fairly quick.

However, this time I have been waiting for 3 days, and the withdrawal has not been executed yet. Even when I asked them why, they didn't explain it.

Despite withdrawals to e-wallets.

Dear taiji197902171,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you. It's reassuring to hear you say that.

My withdrawal request has already been approved, but I will wait patiently for 14 days.

14 days have passed since I applied for withdrawal on August 27th and it was approved. No progress has been made yet. That's too dishonest. This is my first time at a casino like this. Please help me.

Thank you for letting me know.

Do I understand correctly that you made successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting only?

Yes, I have withdrawn money many times. Prizes do not accumulate. I take it out frequently. I think I've played slots, live casino games, and sports betting before.

Thank you very much, taiji197902171, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello taiji197902171,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear 1xBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello taiji197902171,

Please provide your game account number (ID), as well as the withdrawal request number, date, time and amount so that we can identify you and the withdrawal request and check all the necessary information.

Thank you in advance.

Best regards,

The 1xBet Team

Thank you for your reply. Game account number (ID) is 330481437

, withdrawal request number is 2692773719, date is 27.08.2024, time is 02:21, amount is 16287.00 JPY

How long will you make me wait? Please take action immediately.

Dear taiji197902171,

Apologies for the wait. According to the regulations of payment systems, we kindly ask you to wait for the payout within 14 business days from the moment of the withdrawal request. However, since this period is almost over, your request has been forwarded and is currently being processed. At the moment, it is under review by the payment system, and we are awaiting their response. As soon as the payment system provides an update, our support team will inform you directly via email or chat.

We appreciate your understanding and patience.

Best regards,

The 1xBet Team

All problems have been resolved. Thank you. I appreciate everyone.

Hello all and thank you for the cooperation.

Thank you, taiji197902171, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru