21.com Casino - プレーヤーが確認を完了できません。

Hello zak521521,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 21.com Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time the casino responded to you? Since when is your account blocked?

Please note that the casino's last respond about reviewing your card was 3 days ago and currently it is weekend. I would definitely wait at least until the end of the next week for the casino to respond as it takes longer to verify it.

Regarding the account block - it is a common procedure that during verification, the account get blocked and it is reopen once the verification is complete.

Please keep us updated until the end of next week and let us know if there will be any news regarding the verification.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Sure yeah I'll keep you posted

Claro que sí, los mantendré al tanto

I returned the same answer today

Me volvieron a responder lo mismo el día de hoy

Please send them all the documents they requested. Unfortunately, you can't skip these steps if you want to be paid out. The casino is still within the norm as we had many cases where the casino requested much much more from the players. Keep us updated.

Dear zak521521, is there any update regarding the case? Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.