21.com Casino - プレーヤーは100回ではなく10回のフリースピンを受け取りました。

Instead of the 100 free spins at registration, there were only 10

Statt der 100 Freispiele bei Registrierung gab es dann nur 10

Dear Enn,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your bonus spins. In this case it is quite simple, I looked at the Bonus T&Cs and found this rule: 

"The 10 daily Free Spins will be credited to your account: Day 1 - directly when you register, Day 2 - 24 hours after you registered, Day 3 - 100 - whenever you log in between 00:01-23:59 CET" 

It means you will receive the rest of the spins in batches of 10 free spins daily. Let me know if this was helpful.

Best regards,

Peter

Hi Enn,

Can we consider the issue resolved?

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.