21LuckyBet Casino - 選手の退場が遅れています。

I managed to win but they wouldn’t pay me. When I contacted them to pay me at least my money back, they wouldn’t. Since 20th March.

After this I read a lot of reviews from other people with the same issue. It’s unacceptable!

I guess it’s a good business model to take peoples’ money and not pay them back.

Either the win or their OWN MONEY BACK!

Scammers!!

Dear LidiaUuu,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with 21LuckyBet Casino. Please allow me to ask you a few questions so I can understand the situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Thank you very much, LidiaUuu, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will assist you. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

Hello LidiaUuu,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite 21LuckyBet Casino to join the conversation and participate in the resolution of this complaint.

Dear 21LuckyBet Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Hello,

I received a part of the win (whatever I wanted to withdraw in march)

I would like to try and withdraw the rest of my win.

Hope everything will be ok.

Thank you so much for assisting, I will keep you updated.

kind regards

Hello all,

Kindly note that all outstanding withdrawals have been paid and we advise that it can take several days to reach your bank account as this all depends on your banks processing times.

Kind regards,

21Luckybet Team

yas, thank you so much!

Thank you both for your cooperation.

Dear LidiaUuu,

Can you please update us once you have received the payment? So we can close this complaint as resolved.

Thank you.

Kind regards,

Tomas

All good, you can close it.

Thank you very much!

Dear LidiaUuu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas