22bet Casino - 自己排除リクエスト後、プレイヤーのアカウントは閉鎖されました。

Good morning, after requesting self-exclusion and not receiving a response, I deposited money into the casino 22bet. Two days later, out of the blue, my account was closed with my money still inside, and I wasn't given the chance to withdraw it. I sent emails to the correct support contacts but haven't received a response in 4 days.

Buongiorno, dopo aver fatto richiesta di autoesclusione e non aver ricevuto risposta ho ricaricato dei soldi sul casino 22bet. Di punto in bianco dopo due giorni mi è stato chiuso l’account con i miei soldi all’interno e non dandomi la possibilità di ritirare. Ho inviato e-mail ai supporti corretti senza ricevere risposta da 4 giorni.

Dear ammiratimanuele,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify the reason for requesting a self-exclusion? Would you be so kind as to forward the requests that you sent to the casino? My email address is tomas@casino.guru Include any supporting evidence as well.
• Could you please confirm how much you deposited in the casino after requesting the self-exclusion?
• Could you please confirm what your withdrawable balance in the casino was before your account was blocked?
• Have you received any response or explanation of the casino's actions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas