24betting Casino - プレイヤーの撤退はキャンセルされました。

Hi,

I withdrawn 240,000, but the casino is auto cancelling my withdrawals...what is see is they are not depositing when winnings are big, kindly resolve this issue

Dear acevarma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? From your previous complaint I assume that your account has been successfully verified in the past https://casino.guru/24betting-casino-player-s-withdrawal-request-has-been, is that correct?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi,

Withdrawal are being cancelled if the amount is more than 200000 INR. I won 240000 and withdrawn from 24betting, but they are not processing and auto cancelling my request, so the amount will show in 24 betting wallet. If the total amount is less than 200000 INR, then only they will process it. Please could you help me on this

Thank you very much, acevarma, for your reply. Could you please advise if you have tried splitting your withdrawal into smaller installments?

I tried doing that and still they are auto cancelling my request and depositing back to 24betting account, it means they are forcing us to play again and to loose the amount... Right now they cancelled again and 240000 deposited back in my betting account. I played again and lost few bucks and raised request for another withdrawal of 190000. That is still not yet approved by casino.

Thank you very much, acevarma, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you and waiting for response from casino, if it is already mentioned in TnC that there is maximum amount to withdraw, then we won't play only

Hello acevarma,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear acevarma,

I've received information from the Casino that they've already paid your winnings. Please, let me know when you'll receive your winnings (probably in the next few days).

I received my winnings, but why the casino is auto cancelling if the amount exceeds 250000 INR

They cancelled so many times and I even have screenshot

because you were using many different multiple IP addresses that was causing red flags in the payment system

Dear acevarma,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru