24betting Casino - プレイヤーの撤退は差し控えられました。

Dear sir,

Last 12 days, I was generated withdrawal request but still not accepted by 24betting team. I am continuously follow-up for this but still not respond from them.

I put the mail meny time and tickets generated but not a single mail from them against my withdrawal request.

Live support chat too not properly give answer regarding my withdrawal request.

He says management hold your payment but not provided reason.

Please help me sir.

Dear vschoksi,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you have withdrawn funds from this casino in the past? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear vschoksi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.