24betting Casino - プレーヤーの預金が失われたようです。

I had deposited 350 to their website but my money not deposited to my 24betting account and my money debited from my bank account i deposited through UPI P2P and they told me to wait 24hrs but now 48working hrs+ passed and they are now telling to wait more now please take legal action against this company.

Dear sangitadevi78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Also, please understand we are an independent online casino database that acts as a mediator in resolving players’ disputes. We are in no position to take legal action on your behalf.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear sangitadevi78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My money still not credited to my account

Thanks for the update, sangitadevi78. Could you please confirm you contacted the payment provider? What was the casino's last relevant reply to you about the issue? Please let me know.

It does not replying in chat the payment provider name is vaderpay i didn't contact them as i don't know the contact

I apologize for not replying sooner.

Thank you very much, sangitadevi78, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear sangitadevi78,

I am so sorry to hear your deposit hasn't reached your account. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a 24betting Casino representative to join this conversation and participate in the resolution of this complaint.

Dear 24betting Casino,

Could you please state why the player's deposit has not yet been credited and when he can expect it to be?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

dear player

350 rs added to your account today

try to submit withdraw request again

sorry for any inconvenience caused

regards

Dear sangitadevi78,

Did you manage to request a withdrawal?

I am looking forward to your response.

Kindest regards,

Stefan

If money not added to account how can I withdrawal it?

Dear 24betting Casino,

Could you please confirm if you have added the funds to the player's casino account?

I am looking forward to your response.

Kind regards,

Stefan

dear casino guru

yes - we have already written above that 350 rs is added to this players account

kind regards

see below:

Dear sangitadevi78,

Could you please confirm if you have received the 350 INR in your casino account?

Thank you very much in advance.

Kind regards,

Stefan

No

sir

what do you mean "no"?

you can see in your account that we have added 350 in your balance

and casino guru - we have already given you a screenshot confirming this.

what else do you expect us to do?

regards

Dear sangitadevi78,

Could you please provide us with the screenshot where we can see your casino balance or cashier?

Thank you very much in advance.

Kind regards,

Stefan

Dear sangitadevi78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes my balance is received now waiting for withdrawal

case closed.

Dear sangitadevi78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru