24CasinoBet - プレイヤーの撤退が遅れています。

Hello, I've been waiting for my payout at the casino 24casino1.bet since December 19, according to customer service, a payout takes 7-21 working days, I've been waiting for almost 30 working days or longer

Is there a way to make the process faster?

Hallo ich warte bei dem Casino 24casino1.bet schon seit dem 19 Dezember auf meine Auszahlung laut Kundenservice dauert eine Auszahlung 7-21 Werktage ich warte schon fast 30werktage oder länger

Besteht die Möglichkeit den Prozess schneller zu machen?

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.