24CasinoBet - プレイヤーの撤退が遅れています。

My withdrawal has be on awaiting status for 20 days now. I’ve emailed them and no joy. I am fully verified passed the KYC. Can you help please.

Dear Laura,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I found out via another complaint that you have made a successful withdrawal a few weeks ago. Which withdrawal method to withdraw your winnings have you opted for? Was it the same payment method as previously?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi it’s the same withdrawal method it’s been 21 days now I have waited the time frame given is 7 to 21 days. I sent various emails asking what is happening, never getting a response I didn’t want to raise the complaint again but because it’s taking a while now I’ve raised one.

Thank you for your reply, Laura. Could you please advise whether you accumulated your winnings with or without an active bonus?

With a bonus which has been fully wagered

Thank you very much Laura for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Laura,

I am sorry to hear that you are experiencing the same again. I will contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite 24CasinoBet's representative to join this conversation and participate in the resolution of this complaint.

Dear 24CasinoBet Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment?

Thank you in advance for providing the information.

Looks like they are not answering

We would like to ask 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Absolutely shocking how they haven’t responded quick to take you deposit money but not quick at paying out the winnings such a rubbish casino to give a time frame and never abide by it. It’s now 28 days now waiting on my winnings, how can they justify this ? I’ve emailed the accounts manager they only reply when they want to and get the same answer as their rubbish support team. Be patience well I think I’ve been patient enough don’t you? !!!!

very rude support staff. I shouldn’t have chase my winnings reviews on trust pilot from previous customers are saying they use your card details and ID and do crimes in your name and take money out of your bank account? Have any one checked this casino it is also linked to 4crowns, ocean breeze aswell.

Still no money

Hello is anyone there still not received my winnings

Why are they not answering I’m getting very worried that I won’t get my winnings why does it take so long

Dear Laura,

I understand your concerns.

Although this casino has successfully resolved complaints, unfortunately, we experienced cases where the casino did not cooperate in resolving them at all.

They replied to my complaint before Christmas. It’s shocking

Can we please leave this case open ?

Dear Laura,

I am truly sorry but since we have not received any response from the casino regarding the issue for more than 2 weeks, neither outside this official complaint, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru