24CasinoBet - プレイヤーの撤退は遅れています。

Been waiting for payment since 11th February 2022.

Contacted live chat who always state its processing.

Dear gsimpson1312,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, Christian. What payment method to withdraw your winnings have you opted for? Do I understand correctly that you accumulated your winnings with a bonus?

Hello

The withdrawal is a bank transfer.

And yes the withdrawal was a successful completion of a bonus.

Thankyou

Gary

Thank you very much Christian for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello gsimpson1312,

I looked at your complaint and will do my best to help you. I would like to invite 24CasinoBet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.