24CasinoBet - プレイヤーの撤退は遅れています。

Hi I requested to withdraw my winnings on the 14th March , I got a email saying my withdrawal was successful and it takes 1/21 days I should of got this by the 11th April yes we’re here on 10th of may and nothing , at the beginning they would reply to my emails now it’s hit and miss they sometimes reply saying it’s still in process , other times am ignored. This is effecting my metal Health am so upset by this.

Dear Lindsey,

Thank you very much for submitting your complaint and forwarding the relevant screenshots and communication. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation what caused the delay? Have you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thanks so much for your reply , they have not said really what’s causing the delay they are just telling me to be patient , which in it self is very unprofessional , yes I’ve had a withdrawal before that’s why am so confused, but I think was that just to reel me in as a customer , what happens now how can you help me.

Thank you very much, Lindsey, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Regardless of multiple unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello Lindsey,

I will assist you with your complaint from now on. I will try to contact the casino in order to inquire about the issue and I will do my best to help you.

Thank you very much , I really do appreciate any help and your time thanks again

Can you tell me have you ever had any response from this casino in the past ??

Lindsey,

Although this casino has successfully resolved complaints, unfortunately, we experienced cases where the casino did not cooperate in resolving them at all.

Sadly, recently the casino hasn't responded to complaints.

Have you had a response yet ?

Hi has the casino replied as of yet ?

Hello Lindsey,

Sadly, no response from the casino yet.

They sent this today

but that’s all they keep saying it’s so frustrating.

Still nothing can you chase this up for me , am really upset by this can you advise what I can do to get and sort this out ??

We would like to ask 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Lindsey,

under normal circumstances, we give 2 weeks to casinos to reply. Some casinos opt-out of replying to public complaints for various reasons. In case they won't reply, we will close the complaint as 'unresolved' which will negatively affect the casino rating, which is already very low.

Dear Lindsey,

 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

As the casino operates without an official license and doesn't use an ADR service, there isn't anything further we can achieve.

I am very sorry I couldn't help more. I hope you won't come across a problem like this again.

 

The casino can reopen this complaint anytime.