24M Casino - プレイヤーの撤退が遅れています。

Made loads of deposits with 24 Monaco totalling thousands , made my first withdrawl last month which was a nightmare but after everything getting accepted it was in my bank at the end of that week , made a second withdrawl 13 days ago and still not received my funds , contact the company over 50 times via email as that's the only option they have to contact and out of all those messages they only replied to the first two emails with the same copy and pasted message ...

Dear Christopher,Thank you for contacting us.

Please be assured we are handling this as quickly as possible and will come back to you when complete.

As we are based overseas our checks take a little longer and we need to be sure the best method of sending winnings to ensure it arrives safely as it also is converted from foreign currency back to your currency. 

Please accept our apologies for the time its taking and be sure to know we are working on this.  

nowI dont get why there is a issue processing the payment as there was never an issue with processing it with my first withdrawl to the same bank , to me it seems they are trying to make up excuses , they still haven't confirmed to me if the payment has been confirmed to my bank or where the money actually is and ignoring all messages i have sent them , I dint know where I go from here or what else to do to try get in proper contact with 24monaco to resolve this issue and fine out where my funds are thanks  

Dear Chrisgaw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No its statis is not pending in my account it was removed frommpending in my account within 24 hours , and when I still hadn't received the funds in my bank I contacted them to find out what was going on , with the reply I've had from them the once stated that they haven't even sent the money to my bank yet or even attempted to , they say they are trying to find the best way to send the money as its overseas so the money is just hovering about in there accounts and nowhere to be seen in any of mines , I've made a withdrawl before with the company and I received it in my bank within 6 days so i dont know why there stating there is a issue because the payment is over seas and there trying to find the best way to send it to me , there was never a problem with the last withdrawl being overseas to the exact same payment method and account so I dont get why there using such excuses , it's as if there trying to avoid sending the money or hold onto it aslong as they can , there isn't any system or software issue it's just them holding onto my withdrawl and not letting me know where the money is exactkynor when I will be paid it as I says the pending withdrawl status was removed from my account around 14 days ago or so and they have says to me in the one email I copy and pasted in the last message that there still trying to find the best way to send the money so no attempt has even been made to pay it to me as yet

Thanks

Thank you very much, Chrisgaw, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chris,

I looked at your complaint and will do my best to help you. I would like to invite 24Monaco Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the 24Monaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.