24M Casino - プレイヤーの撤退が遅れています。

On 30th September 2021 I withdrew £500 via bank transfer. I have still not received these funds.

prior to this I completed the verification process and had this confirmed by the casino that I could successfully withdraw.

I have sent many many emails to the casino (the only way to contact them) and they have sent only a very few "copy paste" vague replies not answering my queries.

Dear The_WebStar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before, or is this your first attempt?

What is the status of your withdrawal, please – is it pending or processed?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have withdrawn small amounts before (less than £100) and have received the funds.

it does not show in my pending withdrawals, leading be to believe it has been processed on the casinos end.

the only other communication I have had with the casino was back in August when I was checking how to verify my account. As you can see from the attached screenshots I have uploaded the relevant Paperwork.

thank you.

For your information, I just received the attached reply from the casino. Thank you.

Thank you very much The_WebStar for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello The_WebStar!

I will take care of your complaint from now on. I would like to invite representatives of

24M Casino into this complaint in order to help us resolve this withdrawal issue.

Hello,

I note that on previous complaints made towards this casino they have never replied. I have also send them an email from my casino account informing them of this complaint and asking them to reply so we can resolve this and I can get my money.

thank you

We would like to ask the 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear The_WebStar,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.