4 Crowns Casino - プレイヤーの撤退が遅れています。

I have been waiting on a withdrawal of £5000 from this casino since 21/08/2021 and they are yet to even accept the withdrawal. It still says awaiting and I’ve been on the live chat every day since and they say the exact same things over and over again like they are busy and be patient. It’s ridiculous and I’m worried I’ll never see that money. I played with a bonus and wagered all the way through until I finished it.

Dear Nairn,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

it still says pending in my account "awaiting" status. They just keep saying it’s because they have a lot of requests so I’m not sure they’ll even pay out. No I’ve never done a withdrawal before this is the first time I’ve tried

Thank you very much, Nairn, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

okay thank you

Hello Nairn,

I'm Nick and I'll be assisting you from now on. I would like to ask 4 Crowns Casino to join us and help us resolve the player's issue.

Unfortunately we haven't hear from the casino yet. Please note that if we won't get any respond within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.

So there’s literally nothing you can do if they don’t answer?, they’ve not told me anything in the past 2 months so I highly doubt they’ll respond here

Surely they can’t get away with just ignoring people and not paying people their winnings?

Dear Nairn,

As you can see the casino has already a very bad rating on our site. Unfortunately, the only one who would be able to help you out is the casino's licencing authority but that's not a 100% as well. We will be now forced to close the complaint as unresolved which will further affects negatively the casino's rating. I'm really sorry that we was not able to help you out more but as the casino is not responding to us, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we wil gladly try to help you.

Best regards,

Nick

Casino.guru

Thanks for trying anyway, my withdrawal is still in awaiting status and this is now the 43rd business day since I sent the withdrawal. The live chat and email keep telling me to be patient and that it will be done soon but it doesn’t look likely