4 Crowns Casino - プレイヤーの撤退が遅れています。

I have been waiting 7 weeks for my withdrawal, on website it states 3-5 days, then after requesting it they changed to 5-21 working days and now been waiting nearly 40 working days (49 days) for my money. They fob me off every time but you can’t actually speak to anyone and the email is for a generic customer service that can’t actually tell you anything. Please help me get my money 😢😢😢

Dear Philippa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

I have just forwarded you one of the email threads. Also I can confirm I passed all account verification

And no this was the first withdrawal, I have also checked and there are no reasons why I shouldn’t get my money!

Thank you very much Philippa for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Philippa,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 4 Crowns Casino representative to join this conversation and participate in the resolution of this complaint.

Dear 4 Crowns Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Philippa,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.