4 Crowns Casino - プレイヤーの撤退が遅れています。

My winnings don't get 540 euros. Scammers are still waiting

Kriege mein Gewinn nicht 540 euro Betrüger warte immer noch

Dear Taner,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before? Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, thanks for the effort, it's already been 14 days, I haven't heard anything good about this casino, unfortunately I'm waiting too late, thanks to you guys

Hallo danke für die Mühe es sind schon 14 Tage hab auch nichts gutes gehört über dieses casino leider zu spät werde warten danke an euch

Have you accumulated your winnings with or without an active bonus? Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Hello Kristina have deposited 20 euros have the bonus requirement fulfilled everything correctly that say it takes I should wait it would be in process

Hallo kristina hab 20 euro eingezahlt hab die bonus voraussetzung erfült alles korrekt die sagen es dauert ich soll warten es wäre in Bearbeitung

I've been waiting for almost a month that's outrageous

Fast ein monat warte ich das ist unverschämt

Could you please advise me on the status of your withdrawal request? Is it marked as pending or processed in your account?

Hello, thank you for your effort, it's always the same I implemented over 6000euro that was the prerequisite that they always say it still takes ask every day have played a lot on your site had never had problems always worked out well am very satisfied with casino guru you since the best thank you you have probably more success than me thank you i'm still waiting for the payout

Hallo danke für eure Mühe steht immer das gleiche habe über 6000euro umgesetzt das war die Voraussetzung die sagen immer es dauert noch frag jeden Tag nach habe viel über eure Seite gespielt hatte nie Probleme hat immer gut geklappt bin sehr zufrieden mit casino Guru ihr seit die besten danke euch vlt habt ihr mehr Erfolg als ich danke ich warte immer noch auf die Auszahlung

Thank you very much, Taner for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Taner!

I will take care of your complaint from now on. I'd like to invite representatives of 4 Crowns Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

Thank you for your effort, thank you

Vielen dank fur eure muhe danke

It's good that you exist

Gut das es euch gibt

Hello today I found out again from the employees that I should be patient for how much longer

Hallo hab heute wieder von den mitarbeitern erfahren das ich mich gedulden sol unverschämt wie lange noch

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Taner,

 I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.