4 Crowns Casino - プレイヤーの撤退が遅れています。

I requested my withdrawal on 26th June 2021, i followed all rules/terms and conditions fully wagered my bonus before submitting my withdrawal, i have played af ghis casino oreviously and had no issues, i have emailed various times asking where my withdrawal was it was finally accepted on 10th Seotember 2021 before being cancelled again on 11th september i received an email asking me to verify my account (which was already verified) due to updates and re submit my withdtawal-which i have done, my new withdrawal went straight into an acceoted status, however is not yet in an approved status which is when they send the funds-i have asked them how long my withdrawal will take as i have been more than patient waiting 78 days to which they have said they have messaged their finance department but cannot give me a time scale they hope it will be processed faster this time, im sure you can understand my frustrations as this is such a long time period

Dear Idafam,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

my withdrawal remained in "awaiting" status from 26th june to 4th sept then it became "accepted" it was then "cancelled" on 11th september for me to verify my account-again, which on 12th september i verified my account and resubmit my withdrawal which went straight into an "accepted" status where it currently remains, however for the funds to be sent to my bank it ahould go into an "approved" status which it has not yet, whenever i message they just tell me to be patient, however i feel i have been beyond patient to be honest

Thank you very much, Idafam, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thankyou, as im sure you van appreciate waiting since the 26tn june i have already been more than patient

Dear Idafam,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite 4 Crowns Casino to join this conversation.

Dear 4 Crowns Casino team

Can you please advise in what time frame can Idafam expect his withdrawal to be processed?

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

is there any way this can be extended? i have now been waiting 100 days for my withdrawal which i feel is absolutely rediculous

Dear Idafam,

Unfortunately, we still have not received any relevant response from the casino. The standard procedure in cases like this is to close the complaint as ‘unresolved’, which affects the casino rating. We can make an exception and give this case one more chance to get resolved but we do not expect any miracles.

As you might know, 4 Crowns Casino received a ‘Very bad’ reputation from us. I would strongly recommend only choosing casinos with at least a ‘Very good’ reputation in the future. You can check the list of recommended casinos here.

I’m extending the timer by 7 days.

Dear Idafam,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.