4 Crowns Casino - プレイヤーの撤退が遅れています。

Casino doesn't pay out, first it says 7-21 days, then 7-21 working days. We are sorry, we apologize, we have too many payment payments to process. Therefore, delays can occur and you are always put off with copied texts. The first payout of a few € was paid out directly, the casino makes this aware to lure you. After that, the money won't come.

I am a VIP player that is deliberately ignored here! 21 working days are far exceeded !!

I always play cash with no bonus or the like !!

Casino zahlt nicht aus erst heißt es 7-21 Tage, dann 7-21 Werktage. Es tut uns leid, wir entschuldigen uns wir haben zu viele Azszahlungen zu bearbeiten Daher kann zu Verzögerungen kommen so wird man immer mit kopierten Texten vertröstet. Die erste Auszahlung von paar € wurde direkt ausgezahlt, dies macht das Casino bewusst um euch zu locken. Danach kommt das Geld nicht mehr.

Ich bin VIP Spieler das wird hier auch ganz bewusst ignoriert!! 21 Werktage sind weit übertroffen !!

Ich spiele immer Cash ohne Bonus oder ähnliches!!

Dear Elmarriko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

The payment was made on 08/25/2021. All checks / verifications were completed on the last payout. I make my deposits with Giropay and this account is also stored there as a payout account.

As already said, the small payment was completed after 2 weeks without any problems and was received in my account. The payment of € 1700, however, does not. The payout was made over 4 weeks ago. So I've been waiting longer than >> 21 working days << !!

LG

Hallo Petronela,

Die Auszahlung wurde am 25.08.2021 angewiesen. Alle Überprüfungen/Verifizierungen wurden schon bei der letzten Auszahlung abgeschlossen. Meine Einzahlungen tätige ich mit Giropay und auch dieses Konto ist dort als Auszahlungkonto hinterlegt.

Wie schon gesagt, wurde die kleine Auszahlung auch problemlos nach 2 Wochen abgeschlossen und sind auf meinem Konto eingegangen. Die Auszahlung von 1700€ jedoch nicht. Die Auszahlung wurde vor über 4 Wochen getätigt. Also warte ich schon länger als >>21 Werktage<< !!

LG

Thank you very much, Elmarriko, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Elmarriko,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Elmarriko,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this one. I wish I could be of more help.

Best regards,

Peter